First Truck Parts | Finding Parts for Heavy Trucks

All returns must be pre-approved by our managers before you ship any item back to us. "Firts Truck Parts " Team will gladly authorize your return request if you contact us within 14 calendar days from the date you received package. Sorry, but we won't authorize your return request in case if you contact us in more than 14 days of item receipt. To be eligible for a return, your Item must be returned in new unused condition and contain all original materials (if included). Your item must be in the original packaging. Your item needs to have the receipt or proof of purchas. More information. Return of the product can be arranged on the website using the link: Return process Or we ask you to write to the mail: return@firsttruckparts.com If you have any questions, please write to us. support@firsttruckparts.com

If you are mistaken and want to cancel the order, but we have already sent it to you at the address that was specified when placing the order, then you will have to pay -30% of the amount of the goods. However, if we have not yet sent it to the address provided during checkout order, we take -5% of the order amount, the rest will be sent to your debit card or in any other way that was specified when sending the order. Fill out the form to cancel the order 2) Write to us by mail, we ask you to immediately indicate your name and surname, as well as your order number. E-mail: return@firsttruckparts.com If you have any questions, please write to us. support@firsttruckparts.com

Some remanufactured, remanufactured and even new parts have more than one part number. You need to contact us and we will make sure that your truck part is linked to both your part number and any alternative part number contained in our extensive cross-reference library. If the customer has an OEM part number, we will cross-reference that part to a truck spare part or an alternative manufacturer. If you have any questions, please write to us. support@firsttruckparts.com

(First Truck Parts) has included an e-commerce solution where you can pay by credit card (Visa, Mastercard, Discover, AMEX, Apple pay, JCB, Diners Club ) If you have any questions, please write to us. support@firsttruckparts.com

Yes. We use the latest security and encryption technology to make sure your information stays private. We will never share or sell your data to anyone. If you have any questions, please write to us. support@firsttruckparts.com

Once we send your order out for shipment, we will send you a confirmation email with a tracking number and instructions. If you already have a tracking number for your order, you can use our services to track your orders: track order If you have any questions, please write to us. support@firsttruckparts.com

Please contact us by phone or email and we will sort it out for you. If you have any questions, please write to us. support@firsttruckparts.com

Contact (First Truck Parts) to request a Return Authorization Request. Please email us for any additional questions. support@firsttruckparts.com

First Truck Parts offers a 365-days warranty for all types of parts and in any condition. The warranty applies only to buyers who have placed an order on our website. The warranty does not apply when purchasing products on Ebay or Amazon. The warranty does not apply in the following cases: 1. Normal wear of a spare part 2. Damage to a spare part due to a traffic accident or negligent use 3. Malfunctions of spare parts of the fuel system and the exhaust system due to the use of low-quality fuel (including due to pollution or the use of leaded gasoline) 4.Careless repair of a spare part, during which it appeared damaged externally or technically, after which it lost its properties and is not subject to replacement. 5. Defects, malfunctions or corrosion of spare parts resulting from exposure to industrial and chemical emissions, acid or alkaline pollution of the air, plant sap, waste products of birds and animals, chemically active substances, including those used to combat icing of roads, hail, lightning and other natural phenomena 6. Operational wear and natural change in condition (including aging) of spare parts such as dpf filter, fuel filter, rible belt, belt poly and so on. In what cases does the warranty spread 1. Availability of a document confirming the purchase, since the guarantee applies only to buyers who placed an order on our website, in case of loss of the document, please contact us. 2. Availability of a service station certificate for this type of work 3. Documents confirming payment for the work performed in the workshop 4. A documentary conclusion from the service that the spare part cannot be restored. 5. If the spare part cannot be repaired, then we will reimburse you the full amount of the cost of the spare part. To speed up the process, please observe the following in the application. 1. Describe your problem in detail. 2. Enter your phone number. 3.Fix the photo of the part. 4. Enter your order number. 5. Enter your Name and Surname. We ask you to write to this mail: return@firsttruckparts.com

A bonus account is a free account for all of our clients. Every customer who has successfully completed at least 1 purchase on our website has the right to receive a bonus account. To receive a bonus account, you should fill out the form to receive a bonus account. The discount on goods for the Bonus account is -2% of the price value of the goods, regardless of the category and type of goods. If within 12 months from the date of registration of the bonus account, the client has not made more than one purchase on our website, then we have the right to deactivate the bonus account. As a warning of any changes to our policy in relation to bonus accounts, we may send you a message by email, which you provide when registering your account. If you have any questions, please write to us. support@firsttruckparts.com

Wholesale prices apply to customers who want to make a purchase of at least $ 6,000 thousand dollars. To get a wholesale account, you should go through the wholesale account registration procedure. Within 15 minutes you will receive a confirmation email, which you indicate during the registration of a wholesale account. The discount on goods for a wholesale account is -4% of the amount of goods, regardless of the category and type of goods. As a warning of any changes to our wholesale account policy, we may send you a message by email that you provide when registering your account. If you have any questions, please write to us. support@firsttruckparts.com