Customer Service: Monday - Saturday: 8:00 AM - 08:30 PM
Customer Service: Monday - Saturday: 8:00 AM - 08:30 PM
Returns
We understand that parcels can sometimes be damaged during delivery or that you may receive the wrong product. We want to ensure that you have a hassle-free experience. Therefore, we are pleased to offer you a simple return and refund process. However, there are a few important steps to follow:
1) Pre-approval: Prior to sending the goods back to us at the "First Truck Parts LLC" warehouse, it is necessary to obtain approval from our managers. This ensures that we are aware of the return and can process it efficiently.
2) Timeframe for return request: To initiate a return, please contact us within 30 calendar days from the date you received the package. Requests made within this timeframe will be gladly authorized by our "First Truck Parts" team. However, please note that return requests made after 30 days of receiving the item cannot be authorized.
3) Eligibility criteria: To be eligible for a return, your item must meet the following conditions:
- It should be in a new, unused -.condition, without any signs of wear or damage.
- All original materials (if included with the item) must be present.
- The item must be in its original packaging to ensure safe transit.
4) Proof of purchase: To facilitate the return process, please ensure that you have the receipt or proof of purchase available. This allows us to verify the transaction and expedite your refund.
By adhering to these guidelines, you can help us provide you with a smooth and efficient return and refund experience. Should you have any further questions or concerns, please don't hesitate to contact us.
Return Process
We want to provide you with a detailed understanding of our refund process to ensure transparency and clarity. Here are the steps involved:
1) Goods inspection: Once we receive your returned goods at our warehouse, our dedicated team will carefully inspect them within 2-3 business days. This allows us to assess the condition of the items accurately.
2) Email notifications: Throughout the refund process, we will keep you informed via email notifications. These notifications will provide updates and relevant information regarding your return. You can expect to receive timely notifications related to the progress of your refund.
3) Prompt refund status notification: As soon as our inspection is complete, we will promptly notify you of the status of your refund. This ensures that you are aware of the outcome of the evaluation and any necessary next steps.
4) Approved return refund process: If your return is approved based on our evaluation, we will initiate the refund. The refund will be processed to the same credit card or original payment method used during the purchase.
5) Refund timeline: The timeline for receiving your refund will depend on your card issuer's policies. Generally, refunds are processed within a certain number of days. However, please note that the exact duration may vary depending on your card issuer's specific procedures.
We hope that these additional details provide you with a comprehensive understanding of our refund process.
How to Cancel the Order?
We understand that mistakes happen, and if you need to cancel your order, we want to provide you with clear and detailed information about the cancellation process and applicable fees. Please take note of the following guidelines:
1) Order status-based cancellation process: The cancellation process and associated fees depend on the current status of your order. Please review the options below based on your specific situation:
- If the order has already been shipped to the address specified during the order placement: In such cases, a cancellation or restocking fee of 20% of the order amount may apply. This fee will be deducted from your refund.
- If the order has not yet been shipped to the address provided during checkout: If your order is still in our possession and has not been shipped, a cancellation fee of 5% of the order amount will be applicable. The remaining amount will be refunded to your debit card or via the payment method specified during the order placement.
2) Cancellation options: To initiate the cancellation process, please choose one of the following options:
- Fill out the cancellation form: Complete the cancellation form, which can be accessed on our website. Providing accurate information in the form will help expedite the cancellation process.
- Send us an email: Alternatively, you can send us an email at return@firsttruckparts.com. In the email, please include your full name, surname, and order number. This information is crucial for us to identify and process your cancellation request effectively.
We value your time and aim to resolve cancellation requests promptly. By providing accurate information and selecting one of the above options, you can help us ensure a smooth and efficient cancellation process.
If you have any further questions or require additional assistance regarding order cancellation, please do not hesitate to reach out to us. Our dedicated team is here to assist you every step of the way.
Shipping Return
1) If the reason for the return was due to an error on our part, such as sending you the wrong product or the delivery service severely damaging the product during delivery, we want to assure you that the return shipping to our warehouse will be free of charge. To facilitate the return process, we will provide you with a shipping label that will be sent to your email address. This will enable you to return the item to us conveniently and without incurring any shipping costs.
2) However, if no mistakes were made on our part and the correct product was sent to you, and the delivery service safely delivered the package, but you still wish to return the product for the reasons listed above, we kindly request that you arrange and bear the cost of shipping the goods back to our warehouse. This will ensure the return is completed in a timely manner and allows us to process your request efficiently.
We value transparency in our return policies and want to ensure clear communication regarding the responsibility for return shipping costs. If you have any further questions or require assistance regarding the return process, please don't hesitate to contact our customer support team. We are here to help and provide guidance throughout the return procedure.
Contact Us
To contact us, we encourage you to reach out to us via email for any questions or inquiries you may have. We strive to provide prompt assistance and ensure that your concerns are addressed in a timely manner. Please send your email to return@firsttruckparts.com, and we will make every effort to respond within 1 business day.
By contacting us through this email address, you can be confident that your message will reach our dedicated team, who are committed to providing you with the support and information you need.
Whether you have a query about our products, need assistance with a return or refund, or have any other concerns, we are here to help. Don't hesitate to write to us at return@firsttruckparts.com, and we will be delighted to assist you promptly.