Shipping policy

Effective October 16, 2026

Quick summary

Dispatch	Orders placed by 7:00 PM ET on a business day usually ship the same day; later orders ship the next business day
Free shipping	FedEx Ground on $100+ of items marked “eligible for free shipping”, to one address in the 48 contiguous U.S. states
Paid options	UPS® Ground, UPS® 2nd Day Air and UPS® Next Day Air, priced at checkout
Transit time	Usually 1–4 business days after dispatch, per the carrier's schedule
International	Available for destinations offered at checkout; duties and taxes may apply; no free shipping
Damage in transit	Report within 48 hours of delivery with photos

Your legal rights: Nothing in this policy removes rights or remedies that applicable law makes mandatory. Consumers in Europe should also read our International Customer Terms, which take priority over conflicting commercial terms.

1. Order processing and dispatch

• Orders placed by 7:00 PM Eastern Time on a business day are usually prepared and handed to the carrier the same day.
• Orders placed after 7:00 PM ET, on weekends or on U.S. federal holidays ship on the next business day.
• Some orders need extra verification (for example, high-value orders or orders with different billing and shipping details), which can delay dispatch.
• A tracking number is emailed to you as soon as the label is created.

2. Free shipping offer

Free FedEx Ground shipping applies when all of the following are true:

• your cart contains at least $100 (before tax) of items marked “eligible for free shipping”; you can mix and match any eligible items;
• the order ships to a single address in the 48 contiguous U.S. states;
• the items are not oversized or freight items (see section 4).

Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses and international destinations are not eligible. If only part of an order qualifies, only that part ships free.

3. Carriers and paid delivery options

• Free shipping orders go by FedEx Ground or FedEx Ground Home Delivery.
• For faster delivery you can choose UPS® Ground (about 3 business days), UPS® 2nd Day Air (2 business days) or UPS® Next Day Air (1 business day). The price depends on the weight and dimensions of the part and is shown at checkout.
• Shipping charges, including expedited charges, are not refunded when a part is returned for a reason other than our error, subject to mandatory legal rights (see our Refund Policy).

4. Oversized, heavy and freight shipments

Parts that exceed parcel carrier limits (typically more than 150 lb, longer than 48 in on any side, or beyond the carrier's size limits) ship by LTL/FTL freight and are not eligible for free shipping. Typical examples are brake drums, bumpers, body panels, hoods, fuel tanks, axle and transmission assemblies, frames and other pallet-sized parts.

Freight charges are paid by the customer. Residential delivery, liftgate, limited-access, appointment and redelivery or storage fees are also the customer's responsibility unless agreed otherwise in writing. Freight is delivered curbside unless other arrangements are made.

5. Delivery times

• Handling time is the time we need to verify, pick, pack and hand the order to the carrier (see section 1).
• Transit time is the carrier's delivery time after pickup, usually 1–4 business days within the contiguous U.S. It depends on the service, distance, weather and carrier conditions, which are outside our control once the package is in transit.

6. Address accuracy

Please check your shipping address before placing the order. Address corrections, intercepts or carrier surcharges caused by incorrect customer-provided details may be charged to the customer where permitted by law; we will tell you about any such charge. A signature may be required for high-value shipments.

7. Damaged or missing shipments

• Parcels: report damage to us within 48 hours of delivery, with photos of the box, the shipping label, the inner packing and the part.
• Freight: inspect the shipment at delivery. If damage is visible, note it on the delivery receipt (BOL) and take photos before signing, then notify us within 48 hours.
• Missing packages: if tracking shows delivered but you did not receive the package, contact us within 48 hours so we can open a carrier investigation.

Prompt reports help us resolve carrier claims quickly. These reporting requests do not waive mandatory claims against us.

8. Split shipments and backorders

Large orders may ship in more than one package to get parts to you faster. If an item is backordered, we email you and ship it as soon as it becomes available.

9. Restricted items

Some products, such as certain batteries or pressurized and chemical items, cannot travel by air. When that applies, we will offer a ground option.

10. International shipping

We accept orders from businesses and private consumers in Europe and other destinations offered at checkout. We do not ship to destinations restricted by U.S. sanctions or export control laws, and product and destination restrictions still apply. Shipping services and charges are shown at checkout or in our written quotation; free shipping does not apply outside the contiguous United States.

• Duties and taxes: unless import duties, taxes or brokerage fees are expressly included in the checkout total or quotation, the recipient pays them to the extent permitted by applicable law. Charges collected at checkout are not charged again.
• Customs: customs clearance can extend delivery times. Contact us before ordering if you are unsure which charges are included.
• Import requirements: import and use rules for specific products vary by country. A shipping rate alone does not confirm that a product is approved for every use in the destination country. We comply with applicable export restrictions; this does not shift our legal obligations as the seller to you.

Carrier or customs delays do not remove any delivery, cancellation or refund rights you have under mandatory law. Warranty claims and returns from Europe are covered in our International Customer Terms and Limited Warranty.

Contact

For freight quotes, delivery appointments, liftgate requests or export paperwork, please contact us before ordering.

FIRST TRUCK PARTS, LLC
111 Belton Drive, Suite B, Spartanburg, SC 29301, United States
Email: help@firsttruckparts.com
Phone: +1 (570) 209-8421