Effective October 16, 2026. Changes apply to orders placed on or after this date and do not reduce rights attached to earlier orders.
These terms apply to orders delivered outside the United States. They add to our Terms of Service, Refund Policy, Shipping Policy and Limited Warranty. Where these terms or mandatory law give you more protection, they take priority.
Key points
| Europe | EU member states, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland |
|---|---|
| Shipping and duties | Charges shown at checkout or in our quotation; import duties and taxes are paid by the recipient unless included at checkout |
| Warranty in Europe | 365 days or 100,000 miles, whichever comes first; you send the part to us, we send the replacement to you |
| Legal guarantee | Consumers keep their statutory rights for defective goods (at least two years from delivery in the EU and EEA) |
| 14-day withdrawal | Consumers in Europe may cancel within 14 days of receiving the goods; no restocking fee |
| Contact | return@firsttruckparts.com |
1. Who these terms apply to
In these terms, "Europe" means the member states of the European Union, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland. Customers in all of these countries get the same terms.
- We sell to businesses and to private consumers. A "consumer" is a person buying mainly for personal use rather than for a trade or business; some rights below apply only to consumers. Buying a truck part does not by itself make a purchase a business purchase.
- We ship to the destinations offered at checkout or confirmed in our written quotation.
- We do not accept orders for destinations, parties or products restricted by U.S. sanctions or export control laws, and we may cancel and fully refund such an order.
2. Shipping, duties and delivery
- International shipping charges are shown at checkout or in our quotation. U.S. free-shipping offers do not apply.
- Unless import duties, taxes or brokerage fees are expressly included in the checkout total or quotation, the recipient pays them to the extent permitted by law. Charges collected at checkout are not charged again.
- Customs clearance can extend delivery times.
More details are in the international section of our Shipping Policy.
3. Warranty for orders delivered to Europe
Our voluntary Limited Warranty of 365 days or 100,000 miles, whichever comes first, applies to parts delivered to Europe on the same terms as in the United States.
- Email return@firsttruckparts.com with your order number, part number, a description of the problem, the installation date, mileage and photos.
- After we approve the return, you ship the part to our warehouse in Spartanburg, South Carolina, at your expense, including any export documents required in your country.
- If we confirm the defect, we ship the replacement to you at our expense, or refund the purchase price if a replacement is not available.
No voluntary warranty is offered for parts delivered outside the United States and Europe for orders placed on or after October 16, 2026. Earlier orders keep any warranty promised at purchase. This voluntary warranty is in addition to the statutory rights in section 4 and does not limit them.
4. Defective, damaged or incorrect parts
Consumers in Europe have statutory rights under the law of their country if goods are defective, damaged in transit or do not match their description. In the EU and EEA this legal guarantee lasts at least two years from delivery. Remedies include repair or replacement and, where the law provides, a price reduction or refund. Where the law requires a remedy free of charge, we pay the necessary costs, including the required shipping.
Statutory claims are not subject to:
- the 30-day return window;
- the restocking fee;
- the shipping rules of our voluntary warranty;
- a requirement that the part be unused.
Please contact us before sending a part so we can arrange the return.
5. 14-day right of withdrawal (consumers in Europe)
If you are a consumer in Europe, you may cancel your online purchase without giving a reason within 14 days after you, or a person you name other than the carrier, receive the goods. If an order arrives in several deliveries, the period starts when you receive the last item.
- Tell us before the 14 days end with a clear statement by email to return@firsttruckparts.com or by post to the address below. You may use the form in section 9, but you do not have to.
- Return the goods within 14 days after telling us.
This right does not apply to business purchases. Exceptions provided by law may apply, for example to goods made to your specifications.
6. Withdrawal costs and refunds
- We refund the price and the cost of our least expensive standard delivery within 14 days after receiving your cancellation. We may wait until we receive the goods or proof that you sent them, whichever comes first.
- An extra charge you paid for express or expedited delivery is not refunded.
- You pay the direct cost of returning the goods. For large items that cannot normally be returned by post, we give an estimate of the return cost in our quotation or on request before you order.
- No restocking fee applies to a valid withdrawal.
- We may reduce the refund only for loss in value caused by handling the goods more than necessary to establish their nature, characteristics and functioning, for example if a part has been installed or used. Opening the package alone does not reduce your refund.
- Refunds go to the original payment method, free of charge.
7. Other returns
Business customers, and consumers returning goods after the 14-day withdrawal period, may use our voluntary Refund Policy:
- return request within 30 days of delivery;
- part unused and in its original condition;
- a 20% restocking fee;
- shipping charges not refunded in either direction.
8. Part identification and inspection
Every part we ship is photographed before dispatch, with its part and serial numbers, condition, included items and packaging, and may carry identification marks or tamper-evident seals. Returned parts are inspected and compared with these records. If a returned part is not the one we shipped, or it was damaged or altered after delivery, we may decline the return or claim, or make a deduction where the law allows. This does not limit your statutory rights.
9. Optional withdrawal form (consumers in Europe)
To: FIRST TRUCK PARTS, LLC, 111 Belton Drive, Suite B, Spartanburg, SC 29301, United States; return@firsttruckparts.com.
I/We notify you that I/we withdraw from the sales contract for the following goods:
- Goods / part number:
- Order number (if available):
- Order date / delivery date:
- Customer name:
- Customer address:
- Date:
- Signature (only if submitted on paper):
Delete whichever wording does not apply. Using this form is optional.
Contact
FIRST TRUCK PARTS, LLC
111 Belton Drive, Suite B, Spartanburg, SC 29301, United States
Email: return@firsttruckparts.com
Phone: +1 (570) 209-8421