Effective October 16, 2026. Changes apply to orders placed on or after this date and do not reduce rights attached to earlier orders.
Warranty at a glance
| Coverage period | 365 days from purchase or 100,000 miles of operation, whichever comes first |
|---|---|
| What is covered | Defects in materials and workmanship under normal use and service, for new, remanufactured and used parts |
| Where it applies | Orders placed on firsttruckparts.com for delivery and use in the United States or Europe |
| Marketplace orders | Parts bought through eBay, Amazon or other marketplaces follow that marketplace's terms |
| Remedy | Replacement of the part, or a refund of its purchase price if a replacement is not available |
| Start a claim | Email return@firsttruckparts.com before sending anything |
Your legal rights: This warranty is in addition to the rights you have under applicable law and does not limit them. Consumers in Europe should also read our International Customer Terms, which take priority over conflicting commercial terms.
1. What the warranty covers
FIRST TRUCK PARTS provides this voluntary limited warranty against defects in materials and workmanship under normal use and service. It lasts 365 days from the purchase date or 100,000 miles of operation, whichever comes first.
- It applies to parts ordered on firsttruckparts.com for delivery and use in the United States or Europe. "Europe" means the member states of the European Union, Iceland, Liechtenstein, Norway, the United Kingdom and Switzerland.
- The warranty is provided by First Truck Parts, not automatically by the manufacturer. A separate manufacturer's warranty applies only where it is stated for the product.
2. How to make a claim
- Email return@firsttruckparts.com with your order number, the part number, your name and phone number, a description of the problem, the installation date and mileage, and photos of the part.
- If the part was installed or tested by a repair shop, include the shop invoice or diagnostic report. It helps us approve the claim faster.
- Wait for our inspection and return instructions before you send the part, then pack it securely.
For claims in the United States, ask us for shipping instructions before paying any shipping charges.
3. Claims from Europe
Claims from Europe follow the same terms as U.S. claims, with these shipping rules. Contact us first so we can review the claim and send return instructions.
| Sending the part to us | The customer ships the part to our warehouse in Spartanburg, South Carolina, at the customer's expense, including any export documents required in the customer's country. |
|---|---|
| Sending the replacement | If we approve the claim and replace the part, we pay to ship the replacement to the customer. |
These shipping rules apply only to this voluntary warranty and do not restrict mandatory rights. Where the law requires a remedy free of charge, we pay the necessary costs, including the required shipping. See our International Customer Terms.
4. Other international destinations
No voluntary warranty is offered for parts delivered outside the United States and Europe. This applies to orders placed on or after October 16, 2026. Earlier orders keep any warranty promised at the time of purchase.
This does not limit mandatory rights or remedies for defective, incorrect or nonconforming goods. For an international defect claim, email return@firsttruckparts.com so we can review it and arrange any remedy required by law.
5. What is not covered
The warranty does not cover defects or damage caused by:
- normal wear, and the natural ageing of service items such as fuel filters, DPF filters and drive belts;
- accidents, misuse or negligent operation;
- incorrect installation, or repair work that damaged the part;
- contaminated or low-quality fuel, where it affects fuel-system or exhaust-system parts;
- road de-icing chemicals, industrial or chemical fallout, hail, lightning or other environmental events;
- unauthorized modifications.
An exclusion applies only when the excluded cause relates to the defect being claimed. Labor, towing, downtime and incidental or consequential losses are excluded only to the extent permitted by law; these exclusions do not remove costs or remedies that consumer law requires us to provide.
6. Inspection and part identification
Every part we ship is documented, which protects you and us against mix-ups and fraud:
- Before dispatch we photograph each order, including the part, its part and serial numbers, its condition, included items and packaging, and keep these records with the order.
- Parts may carry visible or hidden identification marks, labels or tamper-evident seals that we record.
- Returned parts are inspected, photographed and compared with our dispatch records.
- If a returned part is not the one we shipped, or it was damaged, disassembled or altered after delivery, we may decline the claim and send the part back at your expense, or make a deduction where the law allows. We will explain our decision and review any evidence you provide.
- Please do not remove or damage our marks or seals. Removing a mark does not by itself remove your statutory rights, but it can make a claim harder to verify.
7. Remedies and your statutory rights
For an approved claim, First Truck Parts will replace the defective part or, if a replacement is not available, refund its purchase price.
- Statutory remedies, where they apply, remain available separately.
- The 365-day / 100,000-mile limit does not shorten statutory conformity or warranty periods.
- Some jurisdictions do not allow certain limitations or exclusions; where that is the case, they do not apply to you.
For change-of-mind returns, see our Refund Policy. For delivery and import charges, see our Shipping Policy.
Contact and return address
FIRST TRUCK PARTS, LLC
111 Belton Drive, Suite B, Spartanburg, SC 29301, United States
Email: return@firsttruckparts.com
Phone: +1 (570) 209-8421