Refund policy

Effective October 16, 2026. Changes apply to orders placed on or after this date and do not reduce rights attached to earlier orders.

Quick summary

Return request window	30 calendar days from the day you receive the package
Accepted condition	New, unused and uninstalled, complete, in the original packaging with labels and seals intact
Restocking fee	20% when the return is not caused by our error, where permitted by law
Shipping costs	Not refunded in either direction when the return is not caused by our error
Our error	Wrong, defective or transit-damaged part: we email a prepaid return label and no restocking fee applies
Limited warranty	365 days / 100,000 miles, whichever comes first (United States and Europe)
Refund processing	7–14 days after the returned part arrives at our warehouse, including inspection
Start a return	return@firsttruckparts.com

Your legal rights: Nothing in this policy removes rights or remedies that applicable law makes mandatory. Consumers in Europe should also read our International Customer Terms, which take priority over conflicting commercial terms.

1. How to request a return

1. Email return@firsttruckparts.com within 30 calendar days of receiving your package. Include your order number, the part number, the reason for the return and a few photos of the part.
2. Wait for our approval and return instructions. Parts sent back without approval cannot be identified and may be delayed or refused.
3. Ship the part within 14 days after approval and send us the carrier name and tracking number.

Return requests made more than 30 days after delivery cannot be authorized as voluntary returns. This does not affect defect claims under our warranty or the law.

2. Return conditions

A part returned for a reason other than our error must be:

• new, unused and never installed;
• complete, with all original components and documents that came with it;
• in its original packaging, with protective labels and seals intact;
• packed in a sturdy outer carton with enough cushioning to arrive undamaged.

Damage caused by poor return packaging may affect eligibility to the extent permitted by law.

3. Fees and shipping costs

When you return a part for a reason that is not our error, for example you ordered the wrong part or no longer need it:

• Original delivery charge: the shipping you paid for the order (Ground, 2nd Day Air or Next Day Air) is not refunded.
• Return shipping: you arrange and pay for shipping the part back to our warehouse. On request we can provide a return label and deduct its cost from the refund; we will tell you the cost first.
• Restocking fee: a 20% restocking fee is deducted from the refund where permitted by law. It covers receiving, inspecting, re-packing and restocking the part.

Consumers in Europe: within the 14-day withdrawal period no restocking fee applies, and we refund the cost of our least expensive standard delivery as required by law. An extra charge you paid for express or expedited delivery is not refunded. You pay the direct cost of returning the goods. Details are in our International Customer Terms.

4. When the mistake is ours

If we sent the wrong part, the part is defective, or it arrived damaged in transit:

• email us with your order number and photos of the part and the packaging;
• we email you a prepaid return label, so returning the part costs you nothing;
• no restocking fee applies, and we replace the part or refund it in full, including the original shipping charge.

Please report transit damage within 48 hours of delivery so we can file a claim with the carrier. Statutory defect claims are not subject to the unused-item or original-packaging conditions above.

5. Cancelling an order

• Email return@firsttruckparts.com or call +1 (570) 209-8421 as soon as possible, with your name and order number.
• If we can stop the order before it leaves our warehouse, we cancel it and refund the payment in full.
• If the order has already shipped, it can no longer be cancelled; the return rules in sections 1–3 apply once it arrives.

These steps do not make a statutory withdrawal dependent on our approval.

6. Inspection and part identification

Every part we ship is documented, which protects you and us against mix-ups and fraud:

• Before dispatch we photograph each order, including the part, its part and serial numbers, its condition, included items and packaging, and keep these records with the order.
• Parts may carry visible or hidden identification marks, labels or tamper-evident seals that we record.
• Returned parts are inspected, photographed and compared with our dispatch records.
• If a returned part is not the one we shipped (for example, the serial number or our marks do not match), or it was damaged, disassembled or altered after delivery, we may decline the return or warranty claim and send the part back at your expense, or make a deduction where the law allows. We will explain our decision and review any evidence you provide.
• Please do not remove or damage our marks or seals. Removing a mark does not by itself remove your statutory rights, but it can make a claim harder to verify.

7. Refunds

Every returned part is inspected before we issue a refund. Processing a refund can take 7–14 days from the day the returned part arrives at our warehouse.

• We check the part number, condition, packaging and our identification marks against our dispatch records (see section 6).
• We email you when the inspection is complete and again when the refund is issued, with the amount and any deductions explained.
• Approved refunds go back to the original payment method. After we issue a refund, your bank or card issuer may need a few more business days to show it on your statement.
• You can contact us at any time to check the status of your return at return@firsttruckparts.com or +1 (570) 209-8421.

Where the law sets a shorter refund deadline, that deadline applies. Consumers in Europe who cancel within the 14-day withdrawal period are refunded on the timeline in our International Customer Terms.

Contact

FIRST TRUCK PARTS, LLC
111 Belton Drive, Suite B, Spartanburg, SC 29301, United States
Returns and warranty: return@firsttruckparts.com
General questions: help@firsttruckparts.com
Phone: +1 (570) 209-8421